FAQ - EZPay

WAWANESA EZPay Billing Questions and Answers

If I have a question about my Wawanesa billing statement, whom do I contact?
If you have a question regarding your billing statement, contact Wawanesa Customer Service toll free at (800) 640-2920. Telephone Service Representatives are available Monday through Friday 7:30 AM to 7:30 PM and Saturday 8:00 AM to 12:00 PM and 1:00 PM to 4:30 PM.
Where can I find my Wawanesa policy number?
Your 7-digit Wawanesa policy number can be found at the bottom of your billing statement. If you can not locate your policy number, please contact Wawanesa Customer Service toll free at (800) 640-2920.
Where can I find the total amount due?
The total amount due for the current billing period is reflected at the bottom of the billing statement. The Statement of Account section reflects all amounts due and paid for the current policy term.

WAWANESA EZPay User Account Questions and Answers

Must I sign up for a User Account in order to make an EZPay payment?
Yes. A User Account must be established prior to using our EZPay Service.
Can I make changes to my User Account after I have initially signed up?
Yes. After logging in to your User Account you will have the option of making changes to your personal and banking information.
Am I required to set up a seperate User Account for each of my Wawanesa policies?
No. Multiple Wawanesa policies (i.e. Auto and Home) may be paid under the same User Account.
Must I agree to store my bank account information in order to set up a User account?
No. However, storing your bank information will allow your future EZPay transactions to be made quickly and easily. Your information will be stored in a secure environment by Metavante Corporation on our behalf.
What else will I need to pay my Wawanesa billing statement?
The first time you use the WAWANESA EZPay service to pay your Wawanesa billing statement, you will need your Wawanesa 7-digit policy number and your bank account information, including the bank routing number, bank account number and the bank name. If you choose to store your banking information you will not need to re-enter this information unless you change your bank account.

How do I establish a User Id and Password?
Enter your 7 digit policy number and, in UPPERCASE, enter the first four letters of your last name. If your name has fewer than 4 letters, enter your entire last name and leave the remaining character spaces blank. Enter the EZPay sign up information. Both the User Id and Password you establish must be a minimum of 6 characters and no more than 16 characters AND contain at least one number. You will need the User Id and passwords every time you use EZPay so make a note of it and store it in a safe location.
How do I make an online payment using the WAWANESA EZPay service?
There are six basic steps involved in using the WAWANESA EZPay service to make online payments:

Enter your User Id and Password.
Click on the check box to the left of the policy you wish to pay.
Enter the amount and the date on which you want the payment to be made.
Click on the drop down Payment Method Box. (The first time you make a payment choose Add a New Bank Account, enter your banking information and assign a nickname to your back account. The nickname you choose should identify your bank account.) You may choose to store your banking information by checking the second box at the bottom of the page. If you do NOT store your bank account information you will have to enter it every time you make a payment.
Review the payment information you have submitted and click on Make Payment.
Print the Payment Request Submitted page. This is your confirmation of payment submission.

How do I add another policy to my account?
Click on Account Setup and then click on Add policy. Enter the policy number and in UPPERCASE the first four letters of your last name.
How do I change my banking information?
When you make a payment you choose whether you wish to use the bank account you have entered and nicknamed or you can add a new bank account and store it on the system.
Can I cancel a payment once it has been submitted?
No, if the payment request date is the same as the payment submission date. Transactions can NOT be cancelled. However, if the payment is scheduled for a future date it may be cancelled.
Is EZPay case sensitive?
Yes, when a Userid, Password or Security question is entered it must match the case that was originally used.

WAWANESA EZPay Payment Processing Questions and Answers

Can I make an online payment to Wawanesa using my bank account?
Yes. The WAWANESA EZPay service allows you to use a checking or savings account.
Can I pay with a credit card?
No, credit card payment is not available at this time. It may be implemented at a later date.
Can I pay more than one policy through the WAWANESA EZPay service?
Yes. However, each payment must be a separate transaction.
How soon will my online payment be reflected on my Wawanesa policy?
Your online payment will be reflected on your Wawanesa policy within five (5) business days. However, your bank account may be debited the same day the online payment transaction is completed using the WAWANESA EZPay service.
Why isn't my online payment reflected on my current Wawanesa billing statement?
Your online payment should be reflected on your Wawanesa policy within five (5) business days. If it has not posted, please contact Wawanesa Customer Service toll free at
(800) 640-2920 to check the status of your payment.

Can I make an online payment on a past due policy using the WAWANESA EZPay service?
Yes. However, if your policy is in a cancelled status at the time the payment is made, coverage reinstatement is subject to the following:
Wawanesa reserves the right to refuse reinstatement of your policy coverage. Therefore, if you wish to make a payment on an expired or cancelled policy we strongly recommend that you contact Customer Service and inquire as to the policy reinstatement eligibility prior to using the Service. If you do not contact Customer Service to establish eligibility, we will have no knowledge of your desire to reinstate coverage until such time as we receive your payment, and Wawanesa will have to make the coverage reinstatement decision after your Designated Account has been debited. In that case, if Wawanesa refuses to reinstate the policy, the payment, less any outstanding earned premium due at the time policy cancellation took place, will be returned in the form of a refund check payable to the policyholder. The refund and notice of policy reinstatement refusal will be mailed to the policyholder at the last known address on the policy.
Can I get a credit balance refunded to my bank account using the WAWANESA EZPay service?
No. A Wawanesa refund check will automatically be generated and mailed to you within 15 business days.

Can I pay more than the billing statement amount using the WAWANESA EZPay service?
Yes. You can pay more than the amount due on your billing statement, but we prefer you pay the exact amount as billed.
Can I pay less than the billing statement amount using the WAWANESA EZPay service?
No.
Will I get a payment receipt, or confirmation after I make an online payment using the WAWANESA EZPay service?
Yes. After an online payment is transacted using the WAWANESA EZPay service, a payment confirmation page will be displayed including a confirmation number. Please print the confirmation page, or note the confirmation number, and save it for your records.
What is the fee for a payment returned due to insufficient funds?
Effective June 1, 2008 a $15.00 fee will be assessed for payments returned due to insufficient funds.

WAWANESA EZPay Technical Questions and Answers

What is a WAWANESA EZPay payment?
A payment that is transacted online through the Wawanesa website.
How secure is my bill payment and personal information?
The WAWANESA EZPay service uses several methods to ensure that your information is secure:
- SSL: The WAWANESA EZPay service uses SSL (Secure Sockets Layer) that ensures your connection and information is secure from outside inspection.
- Encryption: The WAWANESA EZPay service uses 128-bit encryption to make your information unreadable as it passes over the Internet.
- Automatic Signout: The WAWANESA EZPay service automatically signs you out of a session if you are inactive longer than 30 minutes. We recommend you sign out immediately after you are finished transacting your payment(s).
Do I need any special hardware or software to access the WAWANESA EZPay service?
All you need to access the WAWANESA EZPay service and pay your statement is a computer with Internet access and an appropriate browser (See "What is an appropriate browser?" question below). This could be your own computer, or even one located in a library, Internet cafe or at a copy center.

What else will I need to pay my Wawanesa billing statement?
Each time you use the WAWANESA EZPay service to pay your Wawanesa billing statement, you will need your Wawanesa 7-digit policy number and your bank account information, including the bank routing number, bank account number and the bank name.
How do I make an online payment using the WAWANESA EZPay service?
There are four basic steps involved in using the WAWANESA EZPay service to make online payments:
1. Enter your payment information: You will enter your Wawanesa 7-digit policy number and the amount you are paying.
2. Enter your policyholder information: You will enter your name, address, phone, and e-mail address.
3. Enter your payment method information: You will enter your bank account information.
4. Review and submit: You will be given an opportunity to review everything you've entered and change anything if necessary. Then you will submit the payment and receive your confirmation number.
What measures does the WAWANESA EZPay service have in place while transmitting messages to help ensure that my sensitive banking information is not intercepted?
When you send us personal information through our website, we will first establish a "secure session" through the Secure Socket Layer (SSL) protocol. SSL technology encodes/encrypts information as it is being sent over the Internet between your computer and the WAWANESA EZPay service. The secured communication connection provided by SSL helps ensure transmitted information remains confidential.
How do I know when a secure session has been created?
Most of the supported browsers will give you a message box stating when you are going into a secure session. In addition, Internet Explorer and Netscape Navigator both use clear visual symbols to indicate whether or not they are operating in a secure mode. Depending on which browser you are using, the symbols are displayed either at the bottom left or bottom right of your browser window. For instance, in Internet Explorer, on the bottom right side of the browser window, when there is a secure session in place, there is an icon that looks like a small padlock, with the lock closed. This icon disappears when the session is no longer secure. Netscape Navigator uses a key icon in the lower left comer of the screen to show security status. When the key is solid (i.e., unbroken), the session is secure. Another indication that your browser is operating in secure mode can be found in the web site address. The address will begin with 'http://' in standard, non-secure mode and with 'https://' in secure mode. The s in 'https' stands for secure.

What is an appropriate browser?
Wawanesa uses 128-bit encryption to make your information unreadable as it passes over the Internet. We require you to use either Netscape version 6.2 or 7.0, or Internet Explorer version 5.0 or higher.

For Microsoft Internet Explorer, please go to: http://www.microsoft.com/ie/download/128bit

For Netscape Navigator, please go to: http://www.netscape.com/download/index.html
Why are only some versions of browsers supported?
To help ensure that your confidential financial information is protected in transit, we encrypt all messages between your browser and the WAWANESA EZPay service. Some browsers only support certain levels of encryption.
If I am traveling, will the WAWANESA EZPay service work from an overseas location?
It may, but there is no guarantee because strong encryption software could not be exported from the United States until recently. For example, an Internet cafe in Europe might not be able to support the level of encryption necessary. Therefore, we recommend that if you will be traveling for a long period of time, make other arrangements to have your Wawanesa statement paid (including prepaying the bill before you leave).
What are my obligations to help secure my transactions with Wawanesa on the WAWANESA EZPay service?
As more completely spelled out in the Terms and Conditions, you are responsible for not giving out your banking account information or bank routing information, or your Wawanesa policy information. Furthermore, you need to make sure that you are using an appropriate browser. Additionally, the WAWANESA EZPay service automatically signs you out of a session if you are inactive longer than 30 minutes. We recommend you sign out immediately after you are finished transacting your payment(s).